Terms and Conditions - English

GENERAL TERMS AND CONDITIONS

PART A: SALE AND DELIVERY

Article 1: Definitions

Unless expressly indicated otherwise, the capitalised terms as used herein will have the following meanings:

Customer:                                                   any legal or natural person having entered, or wishing to enter, into an Agreement with PHCBEU;

 

PHCBEU:                                                      Panasonic Biomedical Sales Europe B.V., having its registered office in Etten-Leur, the Netherlands, with sales and service organisations in the UK, France, Germany and the Netherlands;

 

Party/Parties:                                             PHCBEU and the Customer, jointly or severally;

 

Product(s):                                                 any product marketed and distributed by PHCBEU, including the accompanying documentation and software;

 

Services:                                                      any services, of whatever nature and designation, that are provided by PHCBEU, including maintenance and repair;

 

In Writing / Written:                               by letter, by fax or by electronic mail;

 

Order:                                                           any assignment issued by the Customer to PHCBEU in Writing, relating to the provision of Products and/or Services;

 

Agreement:                                                any agreement between PHCBEU and the Customer for sale, purchase and delivery of Products and/or provision of Services;

 

Product Recall:                                          the process of retrieving defective Products from the market;

 

Confidential Information:                   any non-public or proprietary information in whatever form (visual, verbal, written, electronic or any other) pertaining to a Party’s business affairs and operations, including but not limited to information regarding product development and production, operational procedures, financial information, prices, market analyses, contract terms, and any other competitively sensitive information.

 

Criminal Organization:                          a structured group of three or more persons, existing for a period of time and acting in concert with the aim of committing one or more serious crimes or offences (i.e. any conduct constituting an offence punishable by a maximum deprivation of liberty of at least four years or a more serious penalty under applicable law) in order to obtain, directly or indirectly: (i) financial or other material benefit or (ii) influence or power.

 

Conditions:                                                  parts A and B of these general terms and conditions.

 

Article 2: Scope of application

The provisions of these Conditions apply to all quotations and offers made by PHCBEU to the Customer and all Agreements and transactions resulted therefrom. 

If any provision of these Conditions shall be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision will be replaced with a valid one that corresponds as closely as possible to the purport and intent of the original provision.

 

Article 3: Offers and formation of an Agreement

Customer’s Order is confirmed by PHCBEU in Writing. PHCBEU’s Order confirmation will be deemed to reflect the Agreement accurately and properly unless Written notification to the contrary is received by PHCBEU within three (3) working days after PHCBEU’s Order confirmation.

All descriptions that PHCBEU uses to inform the Customer of Products to be offered and/or Services to be provided, including but not limited to advertisements, brochures, catalogues and price lists, are for the purpose of information and guidelines only. No such descriptions will form part of the Agreement and the Customer cannot derive any rights from it.

Minor deviations from the offered specifications are permitted and will not affect the fulfilment of the Parties’ obligations under the Agreement, provided that the deviations do not seem unreasonable to the Customer. In particular, this shall apply to deviations in design, including colour of Products and to changes and improvements for the purpose of keeping up with the latest technological advances.

Furthermore, from time to time, PHCBEU may alter the design or specification of the Products or deviate from such design or specifications for the purpose of improving product quality or safety or of complying with laws, rules, regulations, standards and other requirement of any governmental body or regulatory or standard setting agency or any similar bodies, or may substitute equivalent materials or components for unavailable materials or components.

 

Article 4: Prices

Unless agreed otherwise in Writing, all prices of Products and Services are Ex Works warehouse PHCBEU (Incoterms 2010) and exclusive of VAT, import duties and other taxes, levies, or rights.

Orders will be invoiced at the price which applied at the time when the Order was placed.

Orders with a value of less than €150.00 net, or in the UK less than £100.00 net, may be subject to an order processing and handling charge of €25.00 or £ 25.00.

Unless expressly stated otherwise, PHCBEU reserves the right to vary its prices and to change its price lists at any time at its own discretion.

 

Article 5: Payments

Unless agreed otherwise in Writing, payment of the invoices will be made by the Customer within a strict deadline of thirty (30) days of the date of the invoice by transfer to a bank account designated by PHCBEU in full without deduction of any discounts, bank charges, or set-offs.

PHCBEU reserves the right to request the Customer to make payment in advance or to obtain a Letter of Credit or a bank guarantee from a reputable bank. Under no circumstances will PHCBEU be bound to supply any Products or render any Services, until the required security for payment has been provided.        

Any payment made by the Customer will — if applicable — first serve to settle any interest and costs due to PHCBEU, and subsequently to reduce any outstanding claims, in order of precedence, starting with the oldest of these.

If the payment is not made within the stipulated period, the Customer will be in default by the operation of the law, without any further notice of default being required, from the date on which the payment becomes due. Thereafter PHCBEU is entitled to interest on any unpaid amounts at 8% above the 12 months’ Euribor rate published by the European Banking Federation.

PHCBEU reserves the right to make deliveries in instalments. Each such instalment will be invoiced separately and the Customer will be obliged to pay for it in accordance with the payment terms set forth on PHCBEU’s invoice.

Any objections to invoices must be submitted to PHCBEU in Writing within ten (10) working days from the invoice date. The filing of a complaint or an objection does not suspend the Customer’s payment obligations.

 

Article 6: Applicable incoterms, transfer of risks and delivery dates

Unless agreed otherwise in Writing, delivery of the Products will be FCA (Free Carrier, Incoterms 2010), PHCBEU’s warehouse in Etten-Leur, the Netherlands. 

If the responsibility for organising transport rests with the Customer and the Customer fails to arrange for the collection of its ready-for-shipment Products within fifteen (15) working days of notice given by PHCBEU in Writing, PHCBEU has the right either to resell the Products or to pass on to the Customer any extra charges related to the storage of the Products.

Any delivery date offered by PHCBEU to the Customer is to be understood as an estimated date, not as an absolute deadline. The Customer will not be entitled to claim any compensation, or to cancel or to delay or to refuse payment, if the delivery occurs after the estimated delivery date.

If an estimated delivery date is exceeded, PHCBEU will contact the Customer as soon as possible and offer a new delivery time. Both Parties shall, after mutual consultations, either accept the prolongation of the delivery period or, depending on the circumstances, to cancel the Order for such delayed Products in whole or in part. Delay in delivery of one instalment will not entitle the Customer to cancel the Order with respect to other instalments.

 

Article 7: Packaging

The materials and method of packaging will be determined by PHCBEU at its own discretion. Any specific wishes or requests the Customer may have with regard to packaging must be approved by PHCBEU in advance in Writing. Any additional costs arising from such wishes or requests will be borne by the Customer. PHCBEU reserves the right to decide not to honour such wishes or requests.

 

Article 8: Retention of title

Without prejudice to the provisions of Article 6 hereof, PHCBEU will retain title to all Products delivered to the Customer until their purchase price and all other sums due for Products or Services delivered to Customer by PHCBEU have been paid in full, including damages, interest and costs, if any, even if security for payment has been provided.

Until the Customer has completed the foregoing payment-obligations, the Customer may neither vest any security right for the benefit of third parties, such as a right of pledge or non-possessory pledge, in the Products delivered by PHCBEU; nor perform (nor cause third parties to perform) any acts which may result in the Products being mixed or joined with other goods; nor lend, lease or otherwise surrender control over the Products save as provided in paragraph 3 of this Article. If a third-party claims to have rights in respect of the Products subject to retention of title, or wishes to attach such Products, the Customer will notify PHCBEU of such intentions and claims without undue delay.

The Customer is allowed, even if it has not yet completed its payment-obligations, to use, or, as the case may be, to sell on the Products in a normal course of conducting its business, with the proviso that PHCBEU takes the Customer’s place in regard to the latter’s rights vis-à-vis its customers until all obligations in respect of payment have been fulfilled. In such a case, the Customer will assign these rights to PHCBEU, which assignment PHCBEU hereby accepts in advance. 

If the Customer fails to fulfil its payment-obligations or gives reason to believe that it will not fulfil them, PHCBEU is entitled to reclaim such Products subject to retention of title as referred to in paragraph 1 of this Article. The Customer is obliged to cooperate fully with PHCBEU in such repossession.

 

Article 9: Inspection and Acceptance of Delivery

9.1      On taking delivery of Products the Customer should check:

(i) that the number of units and the model being delivered corresponds to the information stated on the shipping documents and delivery note;

(ii) that the Products’ packaging is intact and contains no visible signs of damage.

9.2      Any concerns or complaints regarding the condition of the Product at the time of delivery must be recorded on the corresponding shipping document(s). The Customer forfeits the right to lodge any claims in relation to the outer appearance of delivered Products once the shipping document(s) have been signed unconditionally for acceptance.

9.3      If delivery has been arranged by the Customer, any claims or complaints regarding damaged or lost cargo should be lodged directly with the freight carrier responsible for its delivery.

If delivery has been arranged by PHCBEU, any claims or complaints regarding damaged or lost cargo should be lodged in Writing with PHCBEU within five (5) working days of the Customer taking delivery. Any such claim or complaint must state the nature of the problem and the grounds for the claim or complaint and include corresponding shipping document(s) and photographs.

Failure to report any visible damage or any other apparent irregularity related to the delivery within the time limit specified will be deemed as unconditional acceptance of the Products by the Customer.

 

Article 10: Warranty

PHCBEU warrants that Products, subject to paragraph 8 of this Article, are free from defect in material and workmanship and in all material aspects comply with the specifications set forth in the corresponding installation, instruction, and service manuals.

Unless stated otherwise in Writing, the warranty period for newly manufactured Products is twelve (12) months from the date of their delivery to the Customer. If the proof of the date of delivery cannot be provided by the Customer to PHCBEU, the warranty period will start from the date of a corresponding invoice issued by PHCBEU for the Products.

PHCBEU’s sole and exclusive obligation and the Customer’s sole and exclusive remedy with respect to claims under this warranty shall be limited, at PHCBEU’s discretion, to repair, replacement or refund of defective and non-conforming Product. Any such obligation is conditional on the Customer giving prompt notification and satisfactory proof of any defect and non-conformity.

The Customer’s notification shall be submitted in a service report in the form specified by PHCBEU ('Service Report') which, inter alia, shall contain a reference to the relevant Order, the name of the Product, its serial number (if applicable) and description of the defect and non-conformity. In the event the Customer is an end user of the Product, he may also report the defect and non-conformity directly to PHCBEU’s local sales and service organisation by phone or e-mail.

Any request for return of defective and non-conforming Products under warranty must be registered and approved by PHCBEU’s Service Department in advance in Writing. Once request has been approved, the Customer will receive a Return-Material-Authorization number (RMA-number) which has to be recorded on the packaging of the Products returned. The Customer may be required to perform some other specific handling procedures (e.g. biohazard decontamination procedure) before sending some types of the Products for inspection or repair to PHCBEU.

Freight charges for return of defective and non-conforming Products will be initially borne by the Customer. These charges will be reimbursed once PHCBEU has ascertained the validity of the warranty claim and confirmed that these charges are considered reasonable. Freight charges for shipment to the Customer of repaired Products or their replacement under warranty will be borne by PHCBEU.

In case of repair/replacement of any part of the Product, the warranty shall thereafter continue and remain effective only for the remaining period of the original Product warranty.

This warranty does not cover defects and damage to Product resulting from (i) normal wear and tear; (ii) misuse, abuse or lack of reasonable care; (iii) improper or inadequate handling, storage, transportation, installation, maintenance, modification or repair; (iv) failure on the part of the Customer or any third party to follow any applicable published instructions and guidelines; (v) use of Product for the purpose for which such Product is not intended, or use of the Product under abnormal conditions or outside the environment detailed in users’ or service manuals; (vi) unauthorised disassembly of Product; (vii) an accident or any act of God; or (viii) a different cause not attributable to PHCBEU.

If inspection of any Product returned to PHCBEU under warranty determines that the warranty claim is unfounded or unjustified, the Customer will be obliged to reimburse any related costs incurred by PHCBEU with regard to such a claim.

10.10 The warranty in this Article is the only warranty provided by PHCBEU to the Customer with regard to the Products. PHCBEU does not provide any other warranty with regard to the Products, neither express or implied including but not limited to, merchantability, non-infringement, fitness for any particular purpose and suitability for use in connection with any other equipment, unless expressly given in Writing by PHCBEU.

 

Article 11: Permits

The Customer will be responsible for obtaining all such permits, licences, certificates, or authorisations, as may be required to enable PHCBEU to deliver the Products and/or to provide the Services and otherwise to perform any of its obligations in a timely and proper manner.

To the extent that PHCBEU is expected to apply for any permits, licences, certificates, or authorisations, the Customer agrees to inform PHCBEU about the requirements for obtaining such permits, licences, certificates, or authorisations in advance sufficient enough to enable PHCBEU to make timely and proper performance.

 

Article 12: Cancellation of Orders / return of unused Products

Except as set forth in paragraph 4 of Article 6, the Customer may not cancel any Order in whole or in part without PHCBEU’s prior Written consent. In the case of cancellation, PHCBEU reserves the right to apply cancellation charges the amount of which shall depend on but not limited to (i) the amount of work already performed by PHCBEU under the Agreement; (ii) the type of the Product or Service with which the Agreement is concerned; (iii) the costs PHCBEU has incurred; (iv) the costs PHCBEU incurred with regard to the Agreement; and (v) the applicability of any restocking fees. Cancellation charges may amount to 100% of the sale price of the Product or Service.

Without prejudice to the provisions in paragraph 1 of this Article, an RMA-number must be obtained before return to PHCBEU of any unused Products. Only the Products that are in new (untested, unused, and resalable) condition will be considered for return. A restocking fee may be charged if the Customer (i) ordered the wrong Product; or (ii) no longer requires the Product.

The restocking fee is proportionate to the amount of time that has elapsed since the date shown on PHCBEU’s invoice:

(i) up to 3 months — 25% of the invoiced price of the Product;

(ii) between 3 and 6 months — 50% of the invoiced price of the Product;

(iii) after 6 months — 85% of the invoiced price of the Product.

 

Further fees may apply if the Product returned (i) exhibits physical damage; (ii) misses any of the items originally included with the Product, including manuals, cables, racks, lock keys or any other item; (iii) requires additional work to make it good for resale.

Any Products authorised for restocking will be returned to PHCBEU at the Customer’s risk and expense.

PHCBEU does not accept returns or exchanges of any customised Products.

 

Article 13: Suspension and Termination of the Agreement

13.1If the Customer (i) fails to fulfil any of its obligations under the Agreement in duly and timely manner (ii) applies for suspension of payment or makes an assignment for the benefit of its creditors; (iii) becomes insolvent or becomes subject to any insolvency or bankruptcy proceedings under applicable laws; (iv) appoints a trustee, custodian or liquidator for a substantial portion of it property, assets or business; (v) passes a resolution about voluntary liquidation or is ordered for a winding-up by the court, all PHCBEU’s claims against the Customer will become immediately due and payable.

Without prejudice to PHCBEU’s other rights, in such a case as described in the paragraph 1 of this Article, PHCBEU is entitled (i) to suspend any (further) performance of its own obligations under the Agreement; (ii) to repossess the Products subject to retention of title clause; (iii) to rescind or to terminate the Agreement or any other agreements in whole or in part without any compensation or other liability to the Customer. The foregoing suspension of the obligations under the Agreement by PHCBEU leaves the obligations of the Customer unaffected.

 

Article 14: Liability

14.1PHCBEU accepts no liability in connection with the Products and the Services and their use, except for cases regulated by the mandatory provisions of the applicable laws concerning liability for products or services and the limited manufacturer’s warranty which covers defects in material and workmanship (see Article 10).

14.2PHCBEU indemnifies the Customer against third-party product-liability claims in respect of the Products on condition that (i) such liability has not been occasioned by any act or omission of the Customer’s or of a third party’s and (ii) that the Customer notifies PHCBEU of the claim in Writing within forty-eight (48) hours of becoming aware of the claim and (iii) affords such support as PHCBEU may require to take the necessary actions including, but not limited to, access to any relevant materials, records and documents and (iv) allows PHCBEU the exclusive conduct of any proceedings related to the claim and (v) does not accept liability or settle any claim without the prior Written consent of PHCBEU. The Customer indemnifies PHCBEU against any other third-party claims in connection with the Agreement.

PHCBEU accepts no liability to the Customer or to a third party for any indirect, incidental, collateral, consequential or special damage, intangible damage, or loss due to the interruption of business. This includes late delivery, loss of profit, revenue or savings, loss of the opportunity to do business or make an investment, loss of shares in the market, stagnation of business, loss of investment, loss of data, damage to reputation and diminution of good will.

If and to the extent that any liability nevertheless rests with PHCBEU, this liability is restricted to the sum equal to the net invoice-value of the Products and/or Services which caused the damage, on the understanding that the total aggregate liability of PHCBEU shall not exceed €100.000 (one hundred thousand euro) per damage case. For the application of this Article, a series of related events resulting in damage and having (directly or indirectly) the same cause or originating from the same Agreement shall count as a single case of damage. The provisions of Article 14.4 do not apply where the liability arises from willful misconduct or gross negligence of persons responsible for the management of PHCBEU.

 

Article 15: Recall

The Customer will be required to assist PHCBEU in conducting a Product Recall, if any, so that such a Product Recall can be performed quickly and efficiently, all in accordance with the applicable laws and regulations. In this respect, the Customer, for purposes of keeping track of the Products sold, undertakes, inter alia, to keep adequate records of its sales history for a period of at least seven (7) years from the date of their delivery to an end-user or any other third party, unless a longer term is required by law.

The records shall contain such information as may reasonably be required to identify and locate the Products and their purchasers (e.g. their name, model number, and serial number, if applicable; the quantity sold, the name and address of the consignee or the end-user etc.).

If a Product Recall needs to be or has been initiated, PHCBEU will be entitled to get access to such records or receive their copy from the Customer, if necessary by involving an independent third party.

 

Article 16: Confidentiality

Each Party reserves all rights in its Confidential Information, including the intellectual property rights in such information. Under no circumstances will the disclosure of any Confidential Information by either Party be regarded as transferring rights or granting a license to use the Confidential Information for any other purpose than that for which it was disclosed (the 'Permitted Purpose').

The receiving Party accepts the obligation (i) to keep the Confidential Information in confidence;(ii) to protect such Confidential Information by using at least the same degree of care as it uses for the protection of confidential information of a similar nature in its own possession, and under no circumstances with less than reasonable care; (iii) not to disclose such Confidential Information, in whole or in part, directly or indirectly, to a third party, except as expressly permitted by Paragraphs 3 and 4 of the present Article.

The receiving Party may disclose Confidential Information to those of its representatives who need to know such Confidential Information for the Permitted Purpose, provided that (i) prior to disclosure, the receiving Party executes separate agreements or arrangements with all those persons concerned, ensuring at least the same degree of protection of the Confidential Information as this Article; (ii) the receiving Party accepts responsibility for any breach of the terms of this Article by any of its representatives.

If the receiving Party is required by law, or pursuant to the order of a court or of a governmental agency, to disclose the Confidential Information, it shall promptly notify the disclosing Party, unless legally prohibited from doing so, prior to making any such disclosure, in order to give the disclosing Party the opportunity to seek to obtain from the proper authority such a protective order or remedy as it deems appropriate.

On the expiry or termination of the Agreement, or at the disclosing Party’s written request, the receiving Party (i) shall make no further use of the Confidential Information; and (ii) shall promptly return, or destroy, as required, all copies and excerpts of the Confidential Information received, in whatever form, under the Agreement, together with any notes or analyses based on that information.

 

The provisions of this Article16 shall survive the termination of the Agreement for a period of two (2) years.

Notwithstanding any other provision in the Agreement, the following information shall not be deemed to be Confidential Information: (i) information generally known or available to public at large other than as a result of the receiving Party's breach of this Article; (ii) information already owned or possessed by the receiving Party at the time of disclosure or legally obtained by the receiving Party without breach of the Agreement; (iii) information developed by the receiving Party independently; and (iv) information furnished to the receiving Party without obligation of confidentiality by a third party.

 

Article 17: Force Majeure

17.1    Neither Party shall be liable for or deemed in breach of the Agreement because of any delay or failure in performing their respective obligations under the Agreement due to an event or circumstances beyond their reasonable control and without the fault or negligence of the Party experiencing such a delay or failure, including but not limited to acts of God (e.g. severe weather conditions, flood, fire etc); act of terrorism or sabotage, military conflict, riot, restrictions imposed by government or law or any other cause beyond of either Party’s control (collectively, 'Force Majeure').

17.2    The non-performing Party shall inform the other Party immediately and in Writing about the Force Majeure and shall use all reasonable efforts to limit damages to the other Party and to resume its performance under the Agreement as soon as possible.

the Agreement and/or these Conditions due to a Force Majeure circumstance which cannot be remedied within a reasonable period of time, the other Party may terminate the Agreement and/or these Conditions either partially or in full with immediate effect, without being bound to any compensation for damages. The terminating Party shall be obliged to pay the other Party for any partial fulfilment of any obligations under the Agreement and/or these Conditions.

 

Article 18: Intellectual and industrial property

All intellectual property rights with respect to the Product and the Services and related documentation and software are the sole and exclusive property of PHCBEU or its licensors.

The Customer will not be a party to any act or omission whereby any intellectual property that the Customer is authorised to use, is endangered, prejudicially affected or brought into disrepute.

The Customer shall promptly inform PHCBEU in Writing if he comes to know of (i) any actual or potential claim that the Products or the Services infringe any intellectual property rights of a third party; and (ii) any actual or potential third-party claims in relation to it (iii) any actual or potential infringement by any third party of the rights of PHCBEU or of its licensors to intellectual property.

PHCBEU has the unconditional right to, in the event of an infringement, presumed or proven, suspend the fulfilment of the Agreement in part or in full, or to terminate the Agreement.

 

Article 19: Pledge of Compliance

The Customer represents and warrants that, in connection with the Agreement or the business resulting therefrom: (i) it is fully cognisant of the anti-bribery laws applicable to the performance of the Agreement, including but not limited to the U.S. Foreign Corrupt Practices Act (FCPA) and the U.K. Bribery Act, and will comply with all such laws; (ii) neither it nor a related party has made, offered or authorised, or will make, offer or authorise any payment, gift, promise or other advantage, including a facilitation payment.

The Customer undertakes to immediately notify PHCBEU in Writing if in connection with the Agreement or the business resulting therefrom it receives or becomes aware of any request from any person for any payment, gift, promise or other advantage of the type mentioned in Article 19.1.

The Customer solemnly declares that it (i) does not and will never knowingly take part in any criminal activities usually associated with Criminal Organization, such as human trafficking, drug trafficking, illicit manufacturing of and trafficking in firearms and ammunition, money-laundering, fraud etc; (ii); does not and will not become involved in any supporting activities of a Criminal Organisation, including but not limited to the provision of information or material means, the recruitment of new members and all forms of financing; (iii) does not and will never use forced, bonded or otherwise indentured labour; (iv) does not and will not use force, deceit or coercion in securing business.

The Customer shall indemnify, defend, and hold harmless PHCBEU and its related parties from and against any and all losses, damages, claims, expenses, fines, penalties and any other liabilities arising out of the Customer’s representations in this Article 19 being untrue or of the Customer’s breach of any of its warranties or undertakings in this Article 19.

If the Customer does not observe the stipulations of this Article 19, that will constitute a material breach of the Agreement. This means that PHCBEU has the right, in the case of such a breach, to terminate the Agreement with immediate effect by giving notice in Writing to the Customer, without PHCBEU’s incurring any financial or other liability.

 

Article 20: Export control Regulations

Under no circumstances will PHCBEU be bound by any terms and conditions that contravene any laws, regulations or restrictions of the European Union, Japan, the United States of America, and any other relevant country regarding export controls. All sales and purchases between the Parties are subject to obtaining such licenses, authorisations, permits or certificates as may be required under the applicable laws.

20.2    On PHCBEU’s request the Customer will furnish PHCBEU with all the information and documentation necessary for PHCBEU’s compliance with the applicable laws, including due diligence checks. Specifically, the Customer will provide PHCBEU without undue delay with accurate information regarding the end-user, the country of destination and the intended end-use of Products and/or Services.

20.3    During and after the term of the Agreement, the Customer shall not sell, lease, or otherwise transfer the Products and/or Services directly or indirectly to any customers of whom the Customer knows that they may use the Products and/or Services for military purposes. Such purposes include, but are not limited to, the design, development, production, stockpiling, and use of any weapons including weapons of mass destruction, such as nuclear weapons, biological weapons, chemical weapons, and missiles; and such nuclear explosive activity, nuclear fuel-cycle activity and heavy water production as is not covered by International Atomic Energy Agency (IAEA) safeguards. Furthermore, the Customer shall check and guarantee that NO Restricted Party as specified in the following lists is involved in the intended transaction:

European Commission: restrictive measures in force;
Consolidated list of sanctions issued by the Security Council of the United Nations;
The Foreign End-User List issued by Ministry of Economy, Trade and Industry of Japan;
Denied Persons List issued by Bureau of Industry and Security (BIS) of the USA;
Entity List (BIS);
Unverified List (BIS);
Specially Designated Nationals List issued by Office of Foreign Assets Control (OFAC) of the USA;
The Foreign Sanctions Evaders List (‘FSE‘) issued by the Department of the Treasury of the USA.

Products and/or Services directly or via a third party to any country subject to an economic sanction imposed under a resolution of the Security Council of the United Nations. The Customer is responsible for exercising due diligence in ascertaining which countries are subject to sanctions, for how long these sanctions remain valid and effective, and whether they apply to the Products and/or Services. When reselling the Products and/or Services, the Customer shall impose the above-mentioned obligation on its customers.

 

Products and/or Services outside its territory.

20.6    If the Customer does not observe the stipulations of this Article 20, that will count as a material breach of the Agreement. This means that PHCBEU has the right, in the case of such a breach, to terminate the Agreement with immediate effect by giving notice in Writing to the Customer, without incurring any financial or other liability.

20.7    The Customer confirms that the obligations formulated in this Article continue to exist after the termination of the Agreement, or other arrangement, on the basis of which the Products and/or Services have been made available to the Customer.

 

Article 21: Governing law and dispute resolution

21.1    Dutch law applies exclusively to all offers, Agreements and consequent transactions, any and all disputes in connection therewith, as well as to these Conditions, without regard to its conflict of laws rules. The United Nation Convention on the International Sale of Goods shall not apply.

With respect to the interpretation of terms of international trade the most recent version of Incoterms, as composed by the International Chamber of Commerce in Paris (I.C.C.) applies.

All disputes, both of a factual and of a legal nature, entailed by or related to the Agreement, or to the Conditions themselves, their interpretation, their breach and their execution, including those which are only considered as such by one of the Parties, shall be settled by the Court of Amsterdam in the Netherlands, without prejudice to the right of PHCBEU to have the dispute settled by the judge of the place in which the Customer is resident. In case of a dispute between PHCBEU and a Party not domiciled in the European Union, PHCBEU has the right, and such Party agrees, to have the dispute settled by the Dutch Arbitration Institute in accordance with the rules of arbitration applicable at the time. The arbitral proceedings shall be conducted in the English language by a single arbiter. The seat of arbitration shall be Rotterdam, the Netherlands.

 

Article 22: Final provisions        

22.1 PHCBEU is authorised to make changes to these Conditions. The changes take effect at the time announced.

 

PART B: TECHNICAL SERVICE & SUPPORT, INCLUDING INSTALLATION. MAINTENANCE, REPAIR, VALIDATION, CALIBRATION AND COMMISSIONING

 

In addition to the terms and conditions referred to in Part A of these Conditions, the following terms and conditions apply specifically to the execution of tasks and assignments related to installation, maintenance, repair, validation, calibration, commissioning or any other kind of technical service and support involving PHCBEU. In the case of a conflict between the provisions in Part A and Part B of these Conditions, the provisions of Part B shall prevail.                   

 

Article 23: Definitions

Unless expressly indicated otherwise, the capitalised terms as used herein will have the following meanings:

 

Work Assignment:                     any specific Work to be performed by PHCBEU in accordance with the Agreement;

 

Equipment:                                   a mechanism, device, component, system, etc. which is the object of the Work Assignment.

 

Article 24: The Scope of a Work Assignment

24.1    The scope of the Work Assignment will be defined in the Order confirmation of PHCBEU.

24.2    If a subsequent technical inspection carried out by PHCBEU reveals that the actual amount of work necessary to complete the Work Assignment deviates from the originally agreed amount of work, PHCBEU shall not proceed with the Work Assignment without obtaining the Customer’s prior approval of the additional costs. Such approval will not be deemed necessary if the additional costs do not exceed 20% of the originally agreed costs in the Work Assignment.

24.3    Unless agreed otherwise in Writing, the Work Assignment will be carried out on week-days, with the exception of public holidays, during standard working hours of PHCBEU.

 

Article 25: Work Assignments performed at the location indicated by the Customer

25.1    If the Work Assignment is to be carried out outside PHCBEU’s premises, at a location indicated by the Customer, the Customer agrees to ensure that:

the workplace meets essential health and safety requirements;
PHCBEU receives timely free access to the workplace in compliance with all applicable regulations and internal procedures;
earthworks, paving, installation of power and water supplies or any other types of work or services which may hinder or delay the execution of the Work Assignment, have been completed beforehand;
additional assistance is made available without any charge, for the relocation of objects which two average persons cannot reasonably be expected to move on their own;
all relevant technical information which may reasonably be required for safe and successful execution of the Work Assignment (e.g. service manuals, spare part lists, drawings, designs etc.) has been provided to PHCBEU beforehand and free or charge.

 

25.2    The Customer will be liable for any losses or costs incurred by PHCBEU through the Customer’s failure to meet the above provisions.

 

Article 26: Decontamination of the Equipment

26.1    The Customer is obliged to ensure that:

(i) all Equipment is thoroughly cleaned and disinfected; and

(ii)    that Clearance Certificates are presented to PHCBEU prior the commencement of the Work Assignment as evidence that the cleaning and disinfecting as mentioned under (i) has been properly done irrespective of whether the Equipment had been used or not. If the Equipment is to be returned to PHCBEU’s premises, a copy of the completed Clearance Certificate must accompany the Equipment.

(iii) each Clearance Certificate must be completed by the end-user of the Equipment and must contain the following information:

the name and the address of the site where the Equipment was installed;
the model name and the serial number of the Equipment;
the name, the position, and the signature of the person who has performed the cleaning and disinfection
the contents, method, level, date and other details of the cleaning and disinfection.

 

26.2 PHCBEU will not accept any medical and laboratory Equipment without a corresponding Clearance Certificate.

 

Article 27: Test and Inspection

Work Assignment will be deemed to have been accepted if one of the following conditions is met:

(i) the Customer has inspected the results of the Work Assignment and has manually or electronically signed the corresponding Service Report; or

(ii) PHCBEU has notified the Customer in Writing about the completion of the Work Assignment and the Customer has failed to inspect the Equipment or to have it tested within ten (10) working days of receipt of such notification; or

(iii) PHCBEU has notified the Customer in Writing about the completion of the Work Assignment and the Customer has failed to inform PHCBEU in Writing of any shortcomings in PHCBEU’ s performance within ten (10) working days of receipt of such notification; or

(iv) the Customer has put the Equipment into operation.

Without prejudice to the Customer’ s right to invoke PHCBEU’ s warranty obligations, acceptance of the Work Assignment pursuant to Article 27.1 cannot be withdrawn or revoked.

Minor shortcomings, which do not essentially affect the performance of the Equipment, will be remedied by PHCBEU as soon as possible. These do not form a sufficient reason for rejecting the Work Assignment already carried out by PHCBEU, nor are they grounds for terminating the Agreement.

 

Article 28: Warranty

With due observance of the provisions specified elsewhere in these Conditions, the warranty period on the replaced spare parts is twelve (12) months of the date of the repair; the warranty period on the related labour is three (3) months of the date of the completion of the Work Assignment. 

This warranty period on the replaced spare parts does not apply to goods assembled, installed, synchronised, calibrated, tested, inspected etc. by or on behalf of PHCBEU, if the aforementioned goods have not been supplied by PHCBEU itself or on its behalf.

 

Article 29: Liability

The total liability of PHCBEU will be limited to meeting its warranty obligations set out in Articles 10 and 28.

Without prejudice to the provisions of Article 14, PHCBEU accepts no liability for damage or loss resulting from the repair of equipment supplied in whole or in part by another company.

The exclusions and restrictions to PHCBEU’ s liability, as described in the preceding paragraphs of this Article, shall not affect the remaining exclusions and restrictions to PHCBEU’ s liability set out in Part A in any way.

 

Article 30: Claims and complaints

Any complaint related to the execution of the Work Assignment must be lodged with PHCBEU within ten (10) working days of the event or occurrence which gave grounds to the complaint.